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Patient Advisor

Do you have what it takes to work in a fast-paced environment whilst ensuring our patients receive the best attention? Do you have excellent communication and customer service skills? Can you work under pressure whilst remaining calm? Do you want to want to work in a supportive environment where everyone is a key part of the wider team? Then please read on!

We are looking to expand our Front of House Team with an additional part-time role. We have a wide range of clinicians including physiotherapists, paramedics, advanced care practitioners and pharmacists as well as the traditional practice nurses and GPs and ensuring patients are booked with the right clinician at the right time is essential.

Hours: This role is for 25 hours per week, Monday to Friday 1.30pm to 6.30pm.
Closing Date: Friday 29th November

Main duties of the job:

The Patient Advisor is responsible for welcoming patients and visitors to the surgery offering guidance, advice, and Care Navigation in line with the Standard operating procedure (SOP). The Patient advisor will also process outgoing communication to patients, undertake ID checks and take payments for private services.

You will also work in our care navigation hub taking calls from patients and signposting them to the most appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

Please review the Job Description and Person Specification for more details.