Friends & Family Test Results

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

FFT Results

Select year: 2024 2023 2022

• 86% Very Good
• 9% Good
• 1% Neither Good nor Poor
• 1% Poor
• 2% Very Poor
• 0% I Dont Know

Month / Year	Very Good	Good	Neither Good nor Poor	Poor	Very Poor	I Dont Know
Jan 2024	93	4	1	1	1	0
Feb 2024	56	4	0	1	0	0
Mar 2024	68	11	2	1	0	0
Apr 2024	76	11	4	1	2	0
May 2024	30	4	1	1	3	0
Jun 2024	28	1	0	0	2	0
Jul 2024	25	4	0	2	1	0
Aug 2024	69	7	2	0	2	0
Sep 2024	44	5	0	1	2	0
Oct 2024	37	1	0	0	0	0
Nov 2024	82	10	0	1	2	0
Dec 2024	54	7	1	0	3	0

Patient feedback

We asked the question:
What is the main reason for your answer to the question?

As always 110% care!
Posted on: 05/09/2023

Jack was very professional and easily took my blood because I am not easy to take blood from
Posted on: 05/09/2023

There was a queue at the reception desk when I arrived for my appointment so I used the check in machine which was easy to use. The doctor I saw was lovely and dealt with everything I went to see them for.
Posted on: 05/09/2023

Consistent level of professionalism, care and empathy, knowledge and collaboration.
Posted on: 05/09/2023

The paramedic practitioner who I saw was absolutely amazing! I couldn't be more impressed. Exceptional people skills. Brilliant at explaining things to me in a clear yet detailed way. Asked really targeted questions to deduce likely issues. Efficient, personable and very knowledgeable. I just wish I could remember his name so I could thank him specifically. Please pass on my thanks.
Posted on: 05/09/2023

Simon was friendly, knowledgeable and communicative.
Posted on: 14/08/2023

Staff friendly and no waiting required
Posted on: 11/08/2023

Helpful receptionists, was seen on time. Good atmosphere.
Posted on: 09/08/2023

Went and saw Dr Gwilliam and I couldn't fault her. She was incredible and I'm hoping the medication iv been prescribed will help me. Fantastic doctor, listened and was very kind , very reinsuring. Thank you Dr Gwilliam
Posted on: 09/08/2023

The doctor I saw was as always kind informative and helpful, the experience from checking in to leaving the surgery was easy and stress free, I came out relaxed and reassured
Posted on: 08/08/2023

To start with, the receptionist was extremely helpful. The doctor I saw was polite to the point and did not try to talk down to me l found the experience uplifting.
Posted on: 05/08/2023

Talked me through the problem in a way that I understood and how to make it get better
Posted on: 04/08/2023

Given a warm welcome by the receptionist, and told where I could wait. Waiting area was spotlessly clean, and chair comfortable. My consultation with Dr Glasgow was great, and clear decisions were made for the future. A further appointment was made with a second Receptionist, without quibble (made a pleasant change!) So far, I am pleased with what I discovered, and am glad to have changed practices.
Posted on: 03/08/2023

Receptionists are always friendly. Do their best with any questions asked and the Dr who I've been seeing has been brilliant
Posted on: 01/08/2023

Dr Lane was very thorough,explained everything to me and so very kind.
Posted on: 28/07/2023

Seen on time, practioner was very understanding and thorough.
Posted on: 28/07/2023

I was seen within 48 hours of requestioning an appointment and received a text message with my test results within a week. All very efficient. The team at Rylands surgery is excellent, a special shout out to the super helpful receptionists.
Posted on: 28/07/2023

Total faith in the practice and their ability to look after my well being
Posted on: 27/07/2023

I was seen the same day and Simon Wheatley was very friendly and most helpful and followed through with his plan of action.
Posted on: 27/07/2023

Dr. Glasgow always provides top quality consultations. I always leave with information and confidence.
Posted on: 26/07/2023

Appointment on time and staff very friendly and helpfull .
Posted on: 26/07/2023

The urgent care practitioner was very thorough and informative . He put me at ease and I didn’t feel rushed
Posted on: 26/07/2023

Tina was very friendly and polite. Professional when it came to taking my bloods. Apologised for any delay. Good all round.
Posted on: 26/07/2023

I was seen by a very competent paramedic who examined me and asked lots of questions and gave me good advice. Very polite, friendly and proficient.
Posted on: 20/07/2023

Dr. Dawnay was polite, thorough and perceptive.
Posted on: 19/07/2023

Appointment was on time, friendly receptionist (Ali), nurse Natalie was sympathetic and understanding, explained fully what would happen next and emailed me later.
Posted on: 18/07/2023

Friendly efficient service
Posted on: 18/07/2023

DR Flowers was very professional and used great empathy with my troubles. She was patient and referred me to the right people for further tests. Such a lovely Dr to see.
Posted on: 18/07/2023

Because the paramedic listened to my recurring problems.
Posted on: 18/07/2023

The attention I received was excellent I am really impressed with the Doctor whom I saw and his diagnosis and concern impressed me
Posted on: 16/07/2023

Always treated with care and understanding
Posted on: 15/07/2023

The nures i saw made me feel comfortable and chatty which was nice, no concerns what so ever. She made it quick and easy.
Posted on: 01/07/2023

A short waiting time, friendly staff.
Posted on: 01/07/2023

My appointment with Dr Dawnay was first class. He is thorough, efficient delivering excellent advice and listened to my problems and concerns then discussed options then acted on each one with a clear future plan moving forward.
Posted on: 30/06/2023

On time and friendly nurse
Posted on: 30/06/2023

I am very pleased with rylands surgery. I find it has gone back to being friendly g.p practice as it was before covid i have been seeing a g.p who seems to have time for you and dont rush you listened to what you are saying thank you very much rylands surgery
Posted on: 30/06/2023

As always, 110%
Posted on: 29/06/2023

Ease with making appointments with the nurse. Professional staff-both medical and non-medical. Felt listened to.
Posted on: 18/06/2023

The receptionist listened to my problem and quickly reacted with an appt. The very same afternoon.
Posted on: 15/06/2023

Always helpful and explain things to me thank you
Posted on: 14/06/2023

Could not ask for a better consultation.
Posted on: 09/06/2023

As usual, 110% service!
Posted on: 08/06/2023

Helen, the nurse that I saw put me at my ease immediately. She was professional and very personable. The receptionist was welcoming and friendly too. Thank you.
Posted on: 08/06/2023

I didn't have to wait at all once I arrived. The doctor was friendly, understanding and helpful. I was in and out with no fuss. The receptionist staff were also lovely as I needed a glass of water due to the hot weather outside and they didn't hesitate to get one for me which was very kind.
Posted on: 08/06/2023

Experienced clinician who was empathetic and extremely supportive
Posted on: 07/06/2023

Dr Johnson listened to me and showed empathy & understanding. Together we came up with a plan to help me.
Posted on: 06/06/2023

Excellent care provided by Dr Yates. She was amazing.
Posted on: 04/06/2023

Speed of appointment and excellent advice
Posted on: 01/06/2023

Martin saw me right on time and was efficient and helpful in dealing with my concern.
Posted on: 01/06/2023

The surgery helped me at a very difficult time. I was not in My local area, because I was supporting my father after the death of my mother. I developed tonsillitis and felt rotten. The receptionist gave me a temporary resident form straight away and I was seen and prescribed treatment the same day. I was very grateful of the support when I needed it most.
Posted on: 31/05/2023

Polite, professional and efficient
Posted on: 23/05/2023

The staff and doctor I saw were very friendly and understanding.
Posted on: 20/05/2023

Everyone had a professional but friendly and helpful approach
Posted on: 20/05/2023

Lovely hca, efficient and friendly
Posted on: 20/05/2023

The kindness shown was amazing. Thank you
Posted on: 20/05/2023

The consultation was thorough, informative and reassuring
Posted on: 04/05/2023

Able to get a prompt appointment, receptionist even asked if an out of school hour’s appointment was required. A prescription and self care advice given - great service all round.
Posted on: 03/05/2023

Always find reception and doctors and nurses excellent
Posted on: 27/04/2023

Everyone at the practice has been very helpful and supportive during a time when l felt poorly l wish to thank everyone very much
Posted on: 26/04/2023

I've never received anything but the best attention to any problem I've taken to the team at the surgery. The doctors, nurses & pharmacy team are all excellent.
Posted on: 26/04/2023

Helpful receptionist, friendly doctor easy to talk to understanding.
Posted on: 04/04/2023

I was put at ease on arrival and the care continued throughout my appointment Julie Legge was great Thank you
Posted on: 04/04/2023

Allways good service
Posted on: 01/04/2023

I was given an appointment quickly and the doctor that saw me was lovely. She went into detail about the possible injury and said she would organise an x-ray straight away.
Posted on: 01/04/2023

The service i receive has been great. Everyone professional and helpful.
Posted on: 01/04/2023

Yesterday was one of the few times I have attended surgery since the before the pandemic and I was treated with kindness and friendliness from the receptionist to the nurse Ruth who took my bloods
Posted on: 31/03/2023

Natalie Kempshall is very good. She is an excellent listener and thoroughly researched my history of my condition. She didn’t rush the appointment and asked me all the right questions. When she wasn’t sure on the best prescription she took time to consult with a senior.
Posted on: 26/03/2023

I’m very lucky to be registered with this practice. Always helpful and professional.
Posted on: 25/03/2023

The practice retains a personal feel unlike large centralised surgeries
Posted on: 23/03/2023

A great service. I’m very impressed with the surgery at the moment.
Posted on: 23/03/2023

Fantastic Service that needs more funding from the government.
Posted on: 23/03/2023

We saw a lovely paramedic who was really friendly and made my boy feel at ease with quite a personal problem. He was funny and made my boy laugh.
Posted on: 23/03/2023

I was made to feel welcome and treated with respect and not judged in any way.
Posted on: 21/03/2023

Superb service and nurse was fantastic
Posted on: 17/03/2023

Allways had excellent service
Posted on: 15/03/2023

They got me in straight away and Martin Fulloway was very thorough, I actually prefer to see him than a doctor. He listens and does a lot of examinations.
Posted on: 15/03/2023

I have always had responsive and friendly service from Ryland surgery
Posted on: 10/03/2023

Very helpful staff
Posted on: 09/03/2023

I have complete confidence in this practice.
Posted on: 01/03/2023

The paramedic i saw was professional yet gentle when examining my ears which was much appreciated as they were so sore.
Posted on: 01/03/2023

The help I received was very good and reassuring
Posted on: 28/02/2023

Friendly efficient reception staff and thorough GP care
Posted on: 28/02/2023

As a new patient and having experienced trauma I was met with such warmth it was like my GP had known me forever. So kind, not rushing me in anyway, I’m very grateful and feel very lucky to have found such and understanding practice.
Posted on: 28/02/2023

Ryelands Surgery were very responsive to my online consult request. Had a reply with an appointment the next working day and the GP he saw, Dr. Obazee, was very good and also arranged for a blood test to recheck another issue whilst we were there. Could not want for a better health service than that offered by Ryelands.
Posted on: 26/02/2023

The treatment I received was of a very high standard, the nurse showed care and compassion to my condition. The service was prompt, and the receptionist were friendly and helpful.
Posted on: 24/02/2023

All staff at the surgery are lovely. Whoever you are seeing you never feel that you're being rushed. Keep up the good work
Posted on: 24/02/2023

Staff very knowledgeable and professional make patients feel comfortable. GP very support and helpful,
Posted on: 23/02/2023

As always, very friendly welcome and polite members of staff that put you at ease.
Posted on: 23/02/2023

Always had friendly and helpful staff and been able to make appointments without too great a wait.
Posted on: 23/02/2023

Ryelands is a very efficient surgery but it still provides a personalised service responsive to patients needs. This is a real achievement in the current NHS climate. The hard work of merging seems to be paying off and standards have been maintained.
Posted on: 21/02/2023

Ryelands Surgery Doctors, nurses and reception staff treat their patients with respect and care. It's run efficiently and with friendliness and nothing is too much for any of the staff.
Posted on: 21/02/2023

Staff were polite, friendly, efficient, helpful from initial phone call through to visit and a follow up call that had to be made. I am very impressed with the service I received and very grateful to all the staff with whom I came into contact.
Posted on: 14/02/2023

1st class staff
Posted on: 11/02/2023

All of the staff I have encountered since being a patient are polite, friendly and go out of their way to help you. I find the service very responsive and I’ve genuinely never had a negative experience.
Posted on: 09/02/2023

Excellent service from all staff.
Posted on: 07/02/2023

Good service all round
Posted on: 07/02/2023

Whenever I attend the surgery for regular blood test the staff are always on time, polite and friendly.
Posted on: 04/02/2023

The staff are always so helpful, efficient & understanding
Posted on: 01/02/2023

The Ryland/Marches practice has ALWAYS given best and prompt service. The administration is excellent.The GP attention to needs including follow up has always been excellent. The nursing support is first class. Apps have been on time. Staff are friendly and show interest in the patients general wellbeing. 10/10
Posted on: 31/01/2023

Excellent service all round. I phoned for an appointment and rather than have to wait in the queue for someone to answer could select 1 for a callback. I had my callback and when I explained why I was calling was offered a face 2 face appointment for later that day. I was given a thorough examination and additional info. about types of self checks to do but also to ensure any concerns are always raised with a GP and to come back if anything changes. Really can’t ask for anymore from a GP service than you get here.
Posted on: 31/01/2023

Since moving to Leominster from another part of the Country I have received very good care from this surgery. The receptionists are efficient and caring.
Posted on: 29/01/2023

Since it has changed to Ryelands surgery I have noticed a change in person centred care. Happy, upbeat, caring, kind and respectful staff and professionals. A breath of fresh air.
Posted on: 28/01/2023

The friendliness and efficiency of the team.
Posted on: 26/01/2023

Been faultless lately Very pleased
Posted on: 25/01/2023

Very friendly and running on time, no waiting and receptionists were very helpful.
Posted on: 25/01/2023

Good appointment availability and caring staff
Posted on: 19/01/2023

I have always felt Ryeland/Westfield have been a very good surgery to deal with. A very helpful reception team also.
Posted on: 19/01/2023

Martin fulloway was very thorough, and made me feel at ease.
Posted on: 14/01/2023

Can’t believe how Ryelands surgery copes with all the patients. Having heard so many stories from friends in other areas of the country we are extremely fortunate in being able to see a doctor so quickly. It’s so reassuring. Thank you
Posted on: 19/12/2022

Because the surgery have been very helpful to my husband and myself. We have both received very good service from doctors, nurses and the receptionists
Posted on: 12/12/2022

The paramedic, listened was very thorough, had a pleasant manner and very attentive. Excelkent Surgery, very impressed
Posted on: 12/12/2022

Everything was not quite as expected with my health that day. But everything that needed to be done to keep me safe was dealt with before i left the surgery. Fast professional responce, thankyou.
Posted on: 11/11/2022